Zenova Legal

Terms & Conditions

Paid Session Terms

Last updated: 19th February 2025

1. Session Booking & Payment

• Users must pre-book sessions through the website.
• Full payment is required before confirming the booking.
• Payment is non-refundable, except in cases of technical issues on our end.

2. Session Duration & Extra Time

• The booked session will start at the scheduled time.
• If a user wants to extend the session, they must pay ₹5 per extra minute.
• If the mentor is unavailable for extra time, the extension request may be denied.

3. Rescheduling & Cancellations

• Users can reschedule a session at least 24 hours in advance (subject to availability).
• Cancellations are not refundable, but rescheduling is allowed once per booking.
• If the mentor cancels, users will get a full refund or a free reschedule.

4. Code of Conduct

• Users must maintain professional behavior during the session.
• Any form of abuse, harassment, or inappropriate behavior will result in an immediate session termination without a refund.
• Recording the session without permission is strictly prohibited.

5. Technical Issues

• Users are responsible for having a stable internet connection and necessary software.
• If a session is interrupted due to technical issues on the user’s side, no extra time or refund will be given.
• If the mentor faces technical difficulties, extra time or a reschedule will be provided.

6. Refund Policy

• Refunds are only applicable if the mentor cancels the session or there is a major system failure.
• No refunds for no-shows or last-minute cancellations.

7. Privacy & Data Protection

• User data will not be shared with third parties.
• Payment information is processed securely through Whatsapp.

Free Session Terms

Effective date: 19th February 2025

1. Eligibility

• Available only to users who register for the NSAT exam using our referral link.
• Valid for new users only (one free session per user).

2. Restrictions

• Non-transferable (only the registered user can use it).
• Cannot be exchanged for cash or combined with other offers.

3. Session Duration & Extra Time

4. Rescheduling & Cancellations

• Users can reschedule a session at least 24 hours in advance (subject to availability).
• If the mentor cancels, users will get a free reschedule.

5. Code of Conduct

6. Technical Issues

• Users are responsible for having a stable internet connection and necessary software.
• If a session is interrupted due to technical issues on the user’s side, no extra time or reschedule will be given.
• If the mentor faces technical difficulties, extra time or a reschedule will be provided.

6. Reschedule Policy

• reschedule are only applicable if the mentor cancels the session or there is a major system failure.
• No reschedule for no-shows or last-minute cancellations.